OCTOBER 17, 2002
SUBJECT: MAINTENANCE OF EL MONTE STATION
ACTION: RECEIVE AND FILE
Receive and File report on maintenance of El Monte
ISSUE Because of concern about the general appearance of El
Monte Station bus facility and security at this location, the Board
Chair in 2001 requested a report on the MTAs maintenance of this
facility. Staff has been preparing quarterly reports on this
issue. This is the report for the third quarter of 2002.
El Monte Station is a two-level, 23,340 square foot
bus terminal, which is maintained by the MTAs Facilities Maintenance
Department. On a weekly basis, over 6,200 trips take place between the
transportation service providers (MTA, Foothill Transit, El Monte
Trolley and Greyhound). There is free parking available at this facility
consisting of 2,095 parking stalls. The
public rest rooms, located on the lower level, are open from 5:00
a.m. to 9:00 p.m. on weekdays and from 5:00 a.m. to 5:00 p.m. weekends.
Security is provided by both the LA County Sheriffs and contracted
security on a 24-hour basis.
El Monte Station was constructed with 10 bus bays.
With over 125 bus trips per hour during peak service periods, and over
20,000 riders passing through the station, it is exceeding its efficient
design capacity. The Metro San Gabriel Valley Sector has initiated
a multi-agency effort to develop a Master Plan for El Monte Station and
the adjacent MTA bus Division 9.
Actively participating in this program are the City of
El Monte, Foothill Transit, and Caltrans. The first draft of this
work will be issued in October 2002.
The custodial service schedule remains unchanged with
coverage 17 hours per day, from 6:30 a.m. to 11:30 p.m. Monday-Friday
and 9:00 a.m. to 7:30 p.m. weekends. Walkways are pressure washed
twice weekly. Custodial personnel remove graffiti, or surfaces are
re-painted, if necessary. Sacrificial material to guard against
etching on elevator glass, windows and glass doors is replaced
Facilities Maintenance Department personnel including
electricians, plumbers, air conditioning technicians, property
maintainers and locksmiths further maintain the facility. Between
May 7, 2002 and September 12, 2002 these personnel made 27 service calls
to El Monte Station. The majority of the calls (55%) were for
plumbing problems in the restrooms, which are often the target of
In the last report, we apprised the Board of
modifications made in an unused portion of the park and ride lot to
provide layover space for buses with layovers in excess of 10 minutes.
This modification has ameliorated the bus-overcrowding problem around
The MTA provides substantial security and law
enforcement services at the El Monte Terminal through a combination of
internal security patrol, fixed post contract security and through
contracted law enforcement services from the Los Angeles County
Sheriff's Department (LASD). Additionally, the El Monte Police
Department and the California Highway Patrol conduct periodic patrol of
Contract security provides one 24/7 fixed post
assignment at the terminal. This security guard conducts foot
patrol of the terminal area and parking facilities. MTA's internal
security unit conducts periodic patrol of the area. The LASD has
its "East County Bus Team" at the El Monte Bus Division
(Division 9) in a small substation.
The LASD's East County Bus Team is made up of 18
deputies, three bonus deputies and two sergeants. This unit
conducts patrol on all of the MTA's bus lines in the eastern part of Los
Angeles County. The unit has assigned one fixed-post position at
the El Monte Terminal on Day Watch and PM Watch, five days per week.
In addition to the fixed post assignment, the LASD team conducts patrol
of the El Monte Terminal on a frequent basis. The team also
conducts undercover operations and surveillance of the terminal as
necessary. Other special operations are conducted as necessary.
Over the past few weeks the LASD has conducted very successful
undercover operations in the terminal area and have made arrests for
lewd conduct and other crimes.
Staff intends to install a Closed Circuit Television
(CCTV) system to enhance security for the El Monte Terminal in FY 03.
This CCTV project was approved and funded.
As reported previously, although the MTA's use of this
facility represents only about 50% of the service, no other agencies
provide security at the El Monte Bus Terminal.
Transit Center Update
In early August 2002, MTA San Gabriel
Valley Sector General Manager Jack Gabig invited Foothill staff,
representatives from Caltrans, the Los Angeles County Sheriffs
Department, Greyhound Bus, and El Monte city to participate in a
master-planning project for El Monte Station and the MTAs Division 9
Metro Bus Operations facility. The planning activity considered
current bus station capacity and long term needs to accommodate future
traffic volume, layover zones, circulation patterns, parking lot paving,
signage and lighting improvements for El Monte Station. The
preliminary master plan includes proposals for major modifications of
the Station. Consistent with the magnitude of the possible changes
for the Station, Foothill staff has downscaled its plans to fully
rehabilitate it. However, since the master plan would require
several years to implement, to provide passenger service improvements in
the near term, Foothill will pursue remodeling the existing transit
store so that it can be made operational, improving
the public restroom facilities, and incorporating electronic
arrival signage at the station.
Prepared by: Don Ott, Director of Facilities
Jon Hillmer, Schedules Manager
Daniel Cowden, Director of Security/Law Enforcement
John B. Catoe, Jr. Deputy Chief Executive Officer
Roger Snoble Chief Executive Officer
Original Source: http://www.mta.net/board/agendas/2002_06/ops/item%209.doc